Why we collect personal information
We collect personal information to enroll you in our service. The information we require is the absolute minimum necessary. New West uses your personal information to provide you with superior customer service, and to communicate with you regarding your case.
How we collect personal information
We collect information about you at the time you sign up for our service, and any time we enter information from your credit report into our database. The latter is necessary to have a quick access to information during your dispute.
When we disclose personal information
New West works with other companies that help us provide credit consulting services to you, and we may provide your personal information to these companies. For example, should we need to forward written documents to you, we give shipping companies this information so they can deliver more efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with New West's policies.
How we protect your personal information
New West safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet.
Collecting other personal information
When you browse New West’s web site, you are able to do so anonymously. Generally, we don’t collect personal information when you browse — not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.
Although many web sites use “cookie” technology, we do not.
We do not use third-party advertising companies.
Our companywide commitment to privacy
To make sure your personal information remains confidential, we communicate these privacy guidelines to every New West employee and staff member.
New West Credit Consultants does not knowingly solicit personal information
from children or send them requests for personal information.